PT Customer Care Specialist 1

Saia•Hickory, NC

1d•Onsite

About The Position

Saia is a logistics and transportation company committed to its people, customers, and community. This position supports terminal operations through clerical and customer service activities, ensuring shipment documentation is accurate, organized, and properly processed. The role contributes to smooth daily operations by assisting with paperwork, recordkeeping, and basic service requests.

Requirements

Must be at least 18 years of age.
High school diploma or GED.
Authorized to work in the United States.
Read, write, communicate and comprehend the English language in order to perform the various tasks of the job, including but not limited to: converse with co-workers and members of the general public, including customers; understand oral and written instructions as well as governmental regulations; respond to questions and inquiries from management and government representatives; and accurately complete various documents, reports and records required of the position.

Nice To Haves

Transportation, customer service, or related experience.
Working knowledge of Microsoft Office.

Responsibilities

Prepares, prints, scans, and organizes documentation for terminal operations and dispatch.
Maintains accurate filing and recordkeeping systems for shipments and terminal records.
Bundles and distributes paperwork for outbound shipments in coordination with operations staff.
Reviews outbound load paperwork to ensure accuracy before dispatch.
Handles inbound calls and emails to provide timely resolution and a positive customer experience.
Arranges dock pickups and dock drops for customers in coordination with operations staff.
Provides assistance and support to internal and external drivers for the line haul department.
Identifies paperwork or process issues, escalating as needed to prevent delays, and assists with administrative projects or special tasks as assigned.