Customer Service Specialist 1
About The Position
Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. The company recognizes that healthcare requires a human touch and believes every touch should be meaningful, empowering their people to challenge the status quo. Ensemble's O.N.E Purpose focuses on Customer Obsession, Embracing New Ideas, and Striving for Excellence. This is an entry-level career opportunity offering bonus incentives, paid certifications, tuition reimbursement, comprehensive benefits, and career advancement. The Customer Service Specialist handles incoming calls from patients for Customer Service, focusing on managing the resolution of phone calls and all written and documented communication within the systems, committed to assisting in meeting all business needs. This position pays between $17.00 - $18.65 per hour based on experience and requires the individual to be located in the Show Low, Arizona area.
Requirements
- 1-2 years experience in healthcare industry
- Minimum Education: High School Diploma or GED
- CRCR certification within 9 months of hire (Sponsored by Ensemble Health Partners)
- Must be located within driving distance to Show Low, Arizona
- Experience in physician and hospital operations
- Experience in a call center
- Compliance and provider relations
- Critical Thinking
- Problem Resolution
- Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences
Nice To Haves
- Customer Service and Call Center experience preferred
Responsibilities
- Answering patient questions regarding statements
- Posting guarantor payments
- Setting up payment plans within our policies
- Researching and resolving issues with accounts that have been identified by patients
- Reaching out to appropriate departments to resolve any requests made by patients
- Connecting patients with financial counseling department for charity screening
- Communicating patient balances
- Meeting collection goals as set by department, and providing excellent customer service for all of our patients
- Must have knowledge of all areas of the Revenue Cycle
- Communicate and partner with other areas of Ensemble and Revenue Cycle to resolve customer service issues
- Performs other duties as assigned
Benefits
- Bonus Incentives
- Paid Certifications
- Tuition Reimbursement
- Comprehensive Benefits package designed to support the physical, emotional, and financial health of you and your family
- Career Advancement
- Healthcare
- Time off
- Retirement
- Well-being programs
- Professional development
- Quarterly and annual incentive programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
