Customer Care Specialist

Spruce Environmental Technologies Inc • Haverhill, MA

75d • Onsite

About The Position

Spruce Environmental Technologies is seeking a Customer Care Specialist who enjoys helping customers, solving problems, and working in a fast-paced environment. This role serves as a key point of contact for customers, contractors, and internal departments, ensuring orders, inquiries, and service requests are handled accurately and professionally. The ideal candidate is customer-focused, detail-oriented, and thrives in a high-volume environment. They are comfortable multitasking, communicating with a variety of stakeholders, and working collaboratively across departments to deliver an exceptional customer experience. At Spruce, you’ll join a supportive team where your contributions directly impact customer satisfaction and the overall success of the business.

Requirements

• 2+ years of customer service, customer support, or order processing experience
• Strong communication and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and organizational skills
• Professional and customer-focused approach

Nice To Haves

• Experience with ERP systems (Epicor experience is a plus)
• Experience in manufacturing, distribution, or product-based industries
• Proficiency with Microsoft Office, including Outlook, Excel, and Word
• Experience managing customer orders from start to finish

Responsibilities

• Manage inbound customer inquiries via phone, email, and online platforms
• Process customer orders and maintain order accuracy through our ERP system
• Assist customers with order placement and order status, shipping and delivery questions, product information and recommendations, returns, RMAs, and warranty-related requests, and payment and account inquiries
• Coordinate and track product returns and replacement shipments
• Enter and maintain accurate customer and order information
• Collaborate with Sales, Operations, Shipping, and other departments to resolve customer concerns
• Support e-commerce and website order activity
• Document customer interactions and resolutions in company systems
• Identify opportunities to improve customer experience and internal processes

Benefits

• Medical
• Dental
• Vision
• 401(k) with Company Match
• Generous PTO
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed