Customer Care Specialist - Remote NJ - Globe Life AIL

Globe Life AIL•Newark, NJ

21h•Remote

About The Position

Globe Life AIL is actively seeking full-time Customer Care Specialists with soft sales experience to join their growing team. This entry-level position is ideal for strong communicators passionate about helping others and thriving in fast-paced, team-driven environments. Whether working remotely or from the local office, the specialist will play a key role in supporting clients and guiding them through the process of protecting their families. The role emphasizes a customer-first mindset, problem-solving, clear communication, and teamwork.

Requirements

Excellent written and verbal communication skills.
Commitment to working hard to grow.
A customer-first mindset with a strong desire to assist others.
Comfort with live chat, email communication, and CRM platforms.
Ability to learn quickly, stay organized, and handle multiple priorities.
A positive attitude and a growth mindset – we value coachability over perfection!

Nice To Haves

Previous customer service or soft sales experience is a plus.
Soft sales experience

Responsibilities

Serve as the first point of contact for customer support (primarily via email, phone, and live chat).
Respond to inquiries, assist with services, resolve issues, and ensure a seamless customer journey.
Update and maintain accurate support documentation and FAQs.
Collect and route customer feedback for internal improvement.
Demonstrate perseverance and empathy in resolving client concerns.
Learn continuously and share your knowledge with teammates.