Customer Care Specialist
About The Position
Automatic Leasing Service is a family-owned company since 1956, built on a simple idea: take care of people and deliver prompt, dependable service. Headquartered in Richmond’s vibrant Scott’s Addition, we are growing and looking for the right leader to grow with us. Be the reason someone smiles today. Help us deliver an exceptional customer experience—one interaction at a time! Are you a natural problem-solver who genuinely enjoys helping others? Do you thrive in a fast-paced environment where no two days are the same? We’re looking for a friendly, proactive, and resourceful Customer Care Specialist to be the voice of our brand and the hero our customers count on. In this role, you’ll be the go-to person for customer inquiries—delivering answers, solving problems, and guiding our customers toward the perfect laundry solution. If you love making lives easier and people happier, this is the job for you. Our reputation for outstanding service starts with exceptional people—like you.
Requirements
- High school diploma or equivalent (must pass a background check & drug screening)
- Proficiency in Microsoft Office (Word, Excel, PowerPoint), G Suite, and Salesforce
- Strong interpersonal and communication skills—you know how to make people feel heard
- Stellar time management and multitasking abilities
- Critical thinker and creative problem solver who takes initiative
Nice To Haves
- Bilingual in Spanish is a big plus, but not required
Responsibilities
- Answer a high volume of customer calls, emails, and messages with warmth, professionalism, and a can-do attitude
- Identify customer needs by asking thoughtful questions and actively listening
- Provide timely and accurate solutions using our internal systems and tools
- Ensure all customer requests are completed to enable Next Day Service
- Generate and distribute monthly reports to keep internal teams informed
- Assist and support our driver installers in the field when needed
- Be a key player in helping us maintain our customer-first reputation
Benefits
- 401(k) with profit sharing
- Health, dental, and vision insurance
- Paid time off and paid holidays
- Quarterly bonuses and annual raises
- Paid training to set you up for success
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
