Customer Care Specialist | Home Plus

Monument Health Rapid City Hospital • Rapid City, SD

15h • Onsite

About The Position

The Customer Care Specialist is responsible for acting as a liaison between internal and external customers. Accurate maintains records and assures effective workflow. Communicates courteously, professionally and appropriately. Monument Health offers competitive wages and benefits on qualifying positions.

Requirements

• High School Diploma/GED Equivalent in General Studies

Nice To Haves

• 1+ years of Home Medical Equipment Experience or 1+ years of Home Care/Hospice Experience
• 3+ years of Customer Service Experience
• 1+ years Hospital Experience
• 1+ years Clinical Experience

Responsibilities

• Provides courteous, compassionate and respectful treatment of internal and external customers
• Greets all callers in a pleasant manner, effectively handling their needs.
• Complete and process documentation in an accurate and timely manner.
• Maintain a highly organized, efficient flow of information and be able to handle multiple tasks at a time.
• Assist in the smooth flow of information and maintain ongoing communication between customers and business.
• All other duties as assigned.

Benefits

• Medical, Vision and Dental Coverage
• Retirement Plans, Health Savings Account, and Flexible Spending Account
• Instant pay is available for qualifying positions
• Paid Time Off Accrual Bank
• Opportunities for growth and advancement
• Tuition assistance/reimbursement
• Excellent pay differentials on qualifying positions
• Flexible scheduling

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED