Customer Care Specialist (2026-10325)

Cox powered by Atrium•UNAVAILABLE, UNAVAILABLE

3h•Onsite

About The Position

Cox Communications is a leading provider of digital cable television, telecommunications, and home automation services. With a focus on innovation and customer satisfaction, Cox Communications offers high-speed internet, digital telephone, and home security services to residential customers and businesses. We're currently looking for talented individuals to join our team. Cox Automotive is a leading provider of automotive products and services, offering a wide range of solutions to dealers, manufacturers, and consumers. With a focus on innovation and customer service, Cox Automotive helps clients navigate the ever-changing automotive industry landscape. From digital marketing and software solutions to vehicle remarketing and logistics, Cox Automotive is dedicated to driving the future of the automotive industry. Cox Automotive is searching for Customer Care Specialist Cox Automotive is a leading provider of automotive products and services, offering a wide range of solutions to dealers, manufacturers, and consumers. With a focus on innovation and customer service, Cox Automotive helps clients navigate the ever-changing automotive industry landscape. From digital marketing and software solutions to vehicle remarketing and logistics, Cox Automotive is dedicated to driving the future of the automotive industry. This is a 5 Month W2 contract assignment with the opportunity for contract extension or to transition to a permanent, full-time role based on performance and business needs.Cox Enterprises is a forward-thinking, diversified company with a strong presence in telecommunications, automotive services, and media industries. From providing advanced digital communication solutions to operating top automotive brands and media platforms, Cox Enterprises offers employees a dynamic and rewarding work environment. We're currently looking for talented individuals to join our team. This is a -month W2 contract assignment with the opportunity for contract extension or to transition to a permanent, full-time role based on performance and business needs.

Requirements

High School Diploma/GED and generally less than 2 years’ experience
Familiarity with Customer Care concepts, procedures, and methodologies
Ability to perform routine customer care agent duties with guidance, including: - Receiving and responding to customer requests - Tracking tickets within the customer care system - Troubleshooting equipment, software, and compatibility problems - Documenting customer issues, progress, and status - Referring complex issues to more senior specialists or management - Communicating with product, service delivery, and other cross-functional teams on customer feedback and expectations

Nice To Haves

Automotive industry software support experience (preferred)
Contact Center Operations experience, including telecom, workforce management, forecasting, and call monitoring (preferred)

Responsibilities

Receive and respond to customer requests via the inbound call queue and support ticketing systems
Provide an Effortless Customer Experience by asking questions and actively listening to customers to understand their issues, always demonstrating respect and concern
Provide Tier 1 support, troubleshooting, and resolving standard and recurring issues with the customer's configuration, Cox Automotive software, or other vendor integration points
Provide one-on-one training for new and/or existing customers as needed while working on support issues to help drive customer satisfaction
Apply appropriate security tools or processes (i.e., PIN, identifying information) to assess customer records or other electronic information
Document customer inquiries, status, and resolution
Work across teams when needed and follow up with customers to resolve issues satisfactorily