PT Customer Care Specialist

Saia Inc.•Garland, TX

1d•Hybrid

About The Position

Provides support to customers and terminal operations by managing communications and coordinating service activities. Delivers accurate documentation and timely assistance to strengthen customer relationships and improve operational efficiency.

Requirements

Must be at least 18 years of age.
High school diploma or GED.
Authorized to work in the United States.
Read, write, communicate and comprehend the English language in order to perform the various tasks of the job, including but not limited to: converse with co-workers and members of the general public, including customers; understand oral and written instructions as well as governmental regulations; respond to questions and inquiries from management and government representatives; and accurately complete various documents, reports and records required of the position.

Nice To Haves

2+ years of transportation, customer service, or related experience.
Working knowledge of Microsoft Office.

Responsibilities

Handles inbound calls and emails, schedules appointments, and addresses inquiries on orders and deliveries.
Coordinates with terminal operations to optimize pickup and delivery times based on customer needs.
Confirms delivery availability with dispatch and addresses scheduling conflicts.
Prepares and reviews dispatch paperwork for accuracy and completeness.
Supports billing and data entry while maintaining accurate terminal records.
Conducts driver check-ins to verify delivery performance and address service issues.
Responds to customer requests across multiple channels to resolve issues and deliver satisfaction.
Monitors service activities, identifies potential problems, and takes corrective action to maintain quality.