Customer Care Specialist (Telecom) – Growth Opportunity | Charlotte
Distro•Charlotte, NC
•$45,000 - $50,000•Onsite
About The Position
We are hiring a Customer Service Representative to support customers with their accounts, billing inquiries, and service requests. This role is focused on delivering a positive customer experience from onboarding through ongoing support. Join a growing telecom company and build your career in customer support.
Requirements
- Customer service or call center experience
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Comfortable handling billing questions
- High School Diploma
Nice To Haves
- Telecom experience
- Billing or account support experience
- Bilingual (English/Spanish)
Responsibilities
- Handle customer interactions via phone, email, and chat
- Assist with billing inquiries, payments, and account updates
- Resolve customer issues and provide follow-up support
- Process account changes and cancellations
- Coordinate with internal teams (Sales, Operations, Service Delivery)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
