Pharmacy Technician - Customer Care Specialist

Onco360•Louisville, KY

1d•Remote

About The Position

Onco360 is seeking a Customer Care Specialist for its Louisville, KY pharmacy. This is a full-time, remote position with onsite training. The role involves working with the sales team and providers to monitor and address customer care issues. Onco360 is a unique oncology pharmacy dedicated to serving patients, physicians, payers, and manufacturers. The company fosters a culture that values compassion, teamwork, respect, integrity, and passion, aiming to improve the lives of those battling cancer and rare diseases. They are committed to providing opportunities for professional and personal growth.

Requirements

High School Diploma required
1 to 2 years of pharmacy billing or certified pharmacy technician required
Customer service, problem solving, and excellent communication skills verbal and writing required.
Work independently with little to no guidance
Pharmacy Technician State License/Registration (per State Board of Pharmacy)
Certain States also require National Pharmacy Technician Certification (CPhT via PTCB/NHA)

Nice To Haves

Bachelor's degree preferred

Responsibilities

Manages the customer care escalations email workflow.
Works with the customer service manager to ensure all sales team escalations are addressed daily.
Work all address exception reports given by the VP of pharmacy operations.
Report to the customer care manager any items that may cause escalations not to be completed.
Have knowledge of CPR+ and billing claim responses.
Escalate all issues to the proper pharmacy director, sales team rep or analytics team.
Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem.
Work all projects that are assigned by the customer service manager