Customer Care Specialist - (M/W)

Dayuse • Montreal, QC

33d • Hybrid

About The Position

Dayuse is the global leader in daytime hotel bookings. We open up a new world of possibilities for our customers, allowing them to enjoy luxury hotel amenities for a few hours, whether for a quiet workspace, a relaxing break, or a unique experience. By transforming hotels into daytime living spaces, we've generated nearly one billion euros in business volume for our 9,000 partners across 29 countries.

You will join our international Customer Care team based in Montreal. We are the central point of contact between Dayuse and its American-based users. Our core mission is to ensure every interaction is seamless, efficient, and positive, upholding the high standard of service our brand is known for.

As a Customer Care Specialist, you are the voice of Dayuse. Your primary responsibility is to deliver an exceptional and reliable support experience for our customers (B2C). In a fast-growing global market, your role is critical to maintaining customer loyalty, directly contributing to our continued success.

Requirements

• We are looking for a service-oriented individual with a passion for problem-solving.
• You are perfectly bilingual in English and French (written and spoken).
• You are an excellent communicator with a natural sense of diplomacy and empathy.
• You are familiar with the North American business culture and its service expectations.
• You are dynamic, responsive, and can effectively prioritize tasks in a fast-paced environment.
• You are proficient with digital tools
• You align with our core values: Plurality, Ambition, Merit, Humility, and Service Excellence.

Nice To Haves

• Previous experience in hospitality (front desk, guest relations) or a similar customer-care role is a strong asset.

Responsibilities

• Act as the main point of contact for guests, efficiently managing reservation modifications, special requests, and inquiries by phone and email.
• Resolve issues effectively, handling customer feedback, complaints, and complex situations with diplomacy and precision using our CRM tools.
• Uphold our service standards by ensuring a 100% response rate, guaranteeing a best-in-class customer experience with every interaction.
• Collaborate with Account Managers and other departments to drive continuous improvement initiatives.

Benefits

• Contract: Full-time, permanent position.
• Flexibility: Hybrid work model (up to 2 days/week remote).
• Compensation: A competitive package including a base salary and a variable component.
• Benefits: A comprehensive healthcare plan.
• Schedule: Shift-based work to cover our international markets (includes evenings until 9 pm and rotating weekends)
• Work Environment: Modern and collaborative offices at WeWork on Avenue des Canadiens-de-Montréal.
• Culture & Team: A multicultural, dedicated, and supportive team that is passionate about our product and celebrates success together.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees