Customer Care Specialist - Inside Sales

ACE•Miamisburg, OH

13d•Hybrid

About The Position

This role serves as the primary point of contact for customers, partnering closely with Account Managers to support sales growth, customer retention, and exceptional service delivery. It is described as more than a customer service position, offering an opportunity to build relationships, influence customer success, and contribute directly to company growth. The company has been voted one of Dayton’s Best Places to Work for 5 consecutive years and values relationships, service excellence, and growth.

Requirements

2+ years of customer service, inside sales, account support, or customer success experience.
Strong communication and relationship-building skills.
Excellent organizational skills with the ability to manage multiple priorities.
Experience working in a fast-paced environment with high attention to detail.
Proficiency in Microsoft Office and CRM systems.
Problem-solving mindset with a passion for helping customers succeed.

Nice To Haves

Manufacturing, industrial, distribution, or B2B experience is a plus.

Responsibilities

Serve as the primary contact for customer inquiries, orders, pricing requests, shipment updates, and issue resolution.
Build trusted relationships with customers through proactive communication and responsiveness.
Provide timely updates on orders, deliveries, backorders, and account activity.
Support customer retention through consistent follow-up and relationship management.
Partner with Account Managers to strengthen customer relationships and identify growth opportunities.
Assist with quote generation, order management, and customer follow-up.
Identify opportunities for additional products, services, locations, or applications.
Help reactivate dormant accounts and support strategic account initiatives.
Prepare and process customer quotations accurately and efficiently.
Review purchase orders and enter sales orders while validating pricing, specifications, and delivery requirements.
Coordinate with Engineering, Operations, Purchasing, and Supply Chain teams to ensure customer commitments are met.
Proactively communicate order status and fulfillment updates.
Manage concerns related to product quality, delivery, billing, returns, and service.
Coordinate cross-functionally to resolve issues and identify corrective actions.
Ensure customers receive timely communication throughout the resolution process.
Document customer interactions, opportunities, and account activities.
Maintain accurate customer records and follow-up schedules.
Generate reports and account information to support sales effectiveness.