Customer Care Specialist - Industrial

CSA Group • Cleveland, OH

10d • Onsite

About The Position

CSA Group has an immediate opening for a Customer Care Specialist - Industrial, who will be based in the Cleveland, Ohio office. The Customer Care Specialist (CCS) promotes continued growth and superior customer service for new business and current customers accounts within an assigned territory. Serves as an internal sales and customer contact for initial inquiries, quotes and service within an assigned area and to provide support. Follows-up on sales and marketing opportunities via e-mail and phone communications. Supports and promotes continued growth of new business for CSA Group's Testing, Inspections and Certification (TIC) services. Reports to a Commercial Manager (CM) and works along with New Account Managers (NAM) , Strategic Account Managers (SAM) , Technical Specialists and Operations staff.

Requirements

• Post-secondary education required.
• 3-5 years of Sales or Marketing experience.
• Computer proficiency in Word, Excel, PowerPoint, (Microsoft Outlook or an equivalent CRM application) and database applications.
• Excellent verbal and written communication skills.
• Excellent business acumen
• Experience delivering presentations and proposals
• Analytical mindset
• Detail oriented and able to handle multiple tasks.
• Able to maintain positive contacts within all levels of the organization to exchange explain and interpret information or ideas and follow-up on client requests.

Nice To Haves

• Understanding of CRM- Salesforce and Workday is a plus.
• Knowledge of the TIC and Safety Certification industry is a plus.

Responsibilities

• Supports the Sales process by providing preliminary information to prospective contacts/leads and current customers.
• Contacts current customers and promotes CSA certification and testing services for new business opportunities.
• Prepares proposals and provides support for customers, including Notices and FIR Findings.
• Promotes CSA services by contacting current clients whom are using our competitors and other various testing and certification agencies.
• Maintains input of new/existing client information into CRM- Salesforce.
• Assists and supports Strategic Account Managers in their annual goals to increase bookings.
• Works in conjunction with the Marketing team to provide administrative and coordination support for events, including pre-work, scheduling, mailings, marketing materials, and customer contacts.
• Follows up on open quotations and sales opportunities.
• Researches customer accounts, identify opportunities for growth & generate interest.
• Provides information and input into the Commercial Unit to assist with the establishment of new opportunities and areas of focus for CSA Group TIC services.

Benefits

• CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion.
• We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws.
• We are an organization where opportunities are based on skills and abilities, and differences are respected and valued.
• Please contact us at [email protected] if you require accommodation in the interview process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree