Customer Care Support II- Temp to Perm
About The Position
Toshiba America Business Solutions is a leader in digital technology, providing clients with print management solutions that reduce costs, secure documents, and minimize environmental impact. This role is a temporary-to-permanent position. As a Customer Care Specialist based in Louisville, KY, you will serve as a vital link between clients, sales, operations, and service teams. Your primary focus will be to support customers and operations teams in delivering excellent customer service, building relationships, and contributing to business growth. You will also play a key role in dispatching teams to deliver products and services to local businesses, organizations, and institutions. Success in this role can lead to cross-functional expertise and business acumen, opening doors for future career advancement within Toshiba.
Requirements
- High School Diploma or GED
- A year or more (1+) of experience in the areas of order processing, customer account maintenance, and customer support
- A reputation for solid communication skills
- Versed in presenting information one-on-one and in small group situations to customers and team members
- Proficient in Microsoft Excel and Word
Nice To Haves
- Expertise in utilizing CRM systems
Responsibilities
- Partner cross-functionally to assist with problem resolution
- Nurture client relationships by delivering a positive experience
- Respond to client inquiries and issues about service visits, device consumption, damaged shipments, and defective products
- Prioritize service and field assignments by client, time of call, and territory to minimize response times
- Perform tracking and transit updates and corrections on previously placed orders
- Process incoming supply requests efficiently from contracted accounts
- Review account history to ensure appropriate product levels are shipped
- Ensure our customers understand special pricing models
- Handle client complaints and questions promptly and professionally
- Perform routine account troubleshooting to ensure customer satisfaction
- Initialize, maintain, and update customer systems and records
- Generate reports and ensure customer care activities are timely and accurately documented
- Assess unreported customer contacts on machines per contract guidelines
Benefits
- Job stability
- Growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
