Customer Care Specialist I (Manheim)

Cox • Euless, TX

4d • $17 - $25 • Onsite

About The Position

This role involves transforming the way the world buys, owns, sells, or uses cars by providing stellar experiences for drivers and dealers. You will work on iconic consumer brands and industry-leading dealer-facing companies, contributing to a people-centered atmosphere. The position requires clearing a pre-employment drug test (excluding marijuana for this role) and adhering to a drug-free workplace policy.

Requirements

• High School Diploma/GED
• Less than 2 years of experience in a related field
• Flexibility to work evenings, weekends, and holidays as required.
• Ability to multi-task and prioritize.
• Ability to handle multiple projects/tasks at a time.
• Understand foundational levels of computers and technology, internet, email.
• Excellent oral and written communications skills, particularly in a phone or email context.
• Experience working in a contact center metrics driven environment.
• Strong communication skills and basic computer knowledge.
• Ability to operate under tight pressure.
• Experience working in the automotive industry.
• Must currently be authorized to work in the United States for any employer without current or future sponsorship.

Nice To Haves

• Bilingual English-Spanish

Responsibilities

• Receive and respond to customer requests through various channels (e.g. phone, email, chat, and ticketing systems).
• Listen actively to customers and demonstrate professionalism in all interactions.
• Troubleshoot and resolve standard technical and account-related issues.
• Escalate complex issues to appropriate internal teams or specialists.
• Document customer interactions, issues, and resolutions in company systems.
• Follow security protocols when accessing customer information.
• Collaborate with internal teams to ensure timely issue resolution.
• Support customer education and training as needed.
• Maintain customer relationships through quality service delivery.
• Perform related duties as assigned by the supervisor.

Benefits

• Sixteen hours of paid time off every month
• Seven paid holidays throughout the calendar year
• Bereavement leave
• Time off to vote
• Jury duty leave
• Volunteer time off
• Military leave
• Parental leave
• Health care insurance (medical, dental, vision)
• Retirement planning (401(k))
• Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED