Customer Care Specialist I (Manheim)
About The Position
Cox Automotive is seeking a Customer Care Specialist I to join their team. This role involves receiving and responding to customer requests through various channels, troubleshooting technical and account-related issues, and maintaining customer relationships through quality service delivery. The specialist will also document customer interactions, follow security protocols, and collaborate with internal teams for issue resolution. This is a hybrid position, allowing for remote work part of the week, and operates on a day shift. The compensation ranges from $16.59 to $24.86 per hour and may include additional compensation such as commission or incentives.
Requirements
- High School Diploma/GED
- Generally less than 2 years of experience in related field.
- Schedule – must have flexibility to work evenings, weekends, holidays as required.
- Multi-task and prioritize required. Ability to handle multiple projects/tasks at a time.
- Understand foundational levels of computers and technology, internet, email.
- Excellent oral and written communications skills, particularly in a phone or email context.
- Experience working in a contact center metrics driven environment.
- Strong communication skills and basic computer knowledge.
- Ability to operate under tight pressure.
- Experience working in the automotive industry
- Must be able to clear a pre-employment drug test.
- Must be able to work in a drug-free workplace, where possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
- Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
Nice To Haves
- Bilingual English-Spanish is preferred.
Responsibilities
- Receive and respond to customer requests through various channels (e.g. phone, email, chat, and ticketing systems).
- Listen actively to customers and demonstrate professionalism in all interactions.
- Troubleshoot and resolve standard technical and account-related issues.
- Escalate complex issues to appropriate internal teams or specialists.
- Document customer interactions, issues, and resolutions in company systems.
- Follow security protocols when accessing customer information.
- Collaborate with internal teams to ensure timely issue resolution.
- Support customer education and training as needed.
- Maintain customer relationships through quality service delivery.
- Perform related duties as assigned by the supervisor.
Benefits
- Employees are eligible to receive a minimum of sixteen hours of paid time off every month
- seven paid holidays throughout the calendar year.
- additional paid time off in the form of bereavement leave
- time off to vote
- jury duty leave
- volunteer time off
- military leave
- parental leave
- health care insurance (medical, dental, vision)
- retirement planning (401(k))
- paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
