Customer Care Specialist I

LOGISNEXT AMERICAS INC•Houston, TX

3d•$22 - $24•Hybrid

About The Position

Logisnext Americas Inc. has supported customers for more than 100 years as a technology-driven forklift manufacturer. In addition to being a forklift manufacturer, we are also a total solutions provider offering scalable products and services from material handling and automation to extensive fleet support. Able to work in a high-paced Contact Center environment and possess the following abilities: Handle calls and other inquiries with courtesy and professionalism. Work to resolve issues in a timely manner; research and explore answers and alternative solutions to provide “Outstanding” customer service. Maintain CRM database by entering all phone and email information into tickets. Display “Time flexibility” towards shifts according to workflow requirements.

Requirements

High School Diploma / GED
Be Customer-focused; good listener; have good verbal and written communication skills
Good people skills, problem solver and self-starter
Good computer skills (basic knowledge - Excel & Word)
Able to multi-task
Possess the ability to prioritize, manage time and secure assistance from outside resources
Keyboarding skills: 40 WPM minimum
Ability to learn to read prints and part identification for dealers that need service parts for trucks
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Nice To Haves

Person should have a very positive and customer service oriented demeanor
Have the ability to learn technical skills: Parts lookup, reading prints, etc.
Some college a plus

Responsibilities

Respond to Requests: Be a resource for all dealer, MLA personnel and customer telephone, Intranet (CRM) and email inquiries related to all departments. These responses should guide dealers through all available resources to train them on how to find information in the future. Ensure all inquiries are documented in the CRM database.
Improve Technical Resources: Coordinate with Service Engineering, Parts Technical and Technical Publications any errors or omissions in technical literature which need to be communicated to dealers. Also, recommend feature, format or content improvements to make the resources more useful.
Other duties and special projects as required.

Benefits

Medical, dental, and vision benefits
Paid Vacation, Sick Time, and Paid Holidays
Profit Sharing Opportunities
Flexible Spending and HSA Accounts
401k with automatic company contribution and company match
Short-term and long-term disability insurance
Life, Dependent Life, and AD&D Insurance
Paid Parental Leave (Includes 6-8 weeks of maternity leave and 5 days of paternity leave)
Employee Assistance Program
Employee Discounts
On-site fitness center (Houston)
On-the-job training and development