Bilingual Customer Care Specialist I (34836)

KLS MARTIN LP•Jacksonville, FL

10d•Onsite

About The Position

The Bilingual Customer Care Specialist I is the first point of contact for our customers and is responsible for delivering exceptional customer service. This entry-level role supports customers by processing orders and quotes, responding to inquiries, resolving basic issues, and providing timely, accurate information. Communication is primarily handled through email in addition to daily phone support. This position offers an opportunity to gain experience in a professional office setting while building strong customer service, communication, and administrative skills.

Requirements

High school diploma or equivalent required
0 - 2 years of customer service experience
Bilingual proficiency in English and Spanish, with strong verbal and written communication skills required
Strong verbal and written communication skills, with the ability to clearly explain information to customers in English and Spanish
Ability to provide clear, professional, and timely responses to customer inquiries
A positive attitude and a commitment to providing excellent customer service
Ability to build positive relationships with customers and respond professionally to their needs
Ability to accurately enter and maintain customer, order, and quote information
Ensures customer communications and documentation are complete and accurate
Ability to resolve routine customer questions and issues
Recognizes when to escalate more complex issues to appropriate team members
Ability to prioritize tasks and manage multiple customer requests effectively
Meets deadlines while maintaining quality and accuracy
Basic proficiency with Microsoft applications, including Outlook, Excel, and Word
Ability to learn and use ERP systems, customer service platforms, and other company software
Ability to work effectively in a team dynamic and support team goals
Willingness to learn from others and contribute to a positive work environment
Open to feedback and committed to continuous development and improvement

Nice To Haves

Additional education is a plus but not required
Previous experience in retail, hospitality, or other customer-facing roles is a plus but not mandatory

Responsibilities

Respond to customer inquiries through phone, email, and other approved communication channels
Provide information regarding products, services, orders, and company policies
Resolve customer questions and routine service-related issues
Escalate complex issues to appropriate personnel when necessary
Process customer orders and quotes, including order entry, modifications, cancellations, and confirmations.
Monitor order status and provide updates to customers
Process order adjustments and maintain accurate order records
Provide customers with product, service, and policy information
Assist customers in identifying appropriate solutions to meet their needs
Record customer interactions, inquiries, orders, and issue resolutions in the ERP system
Maintain customer records and supporting documentation as required
Coordinate with Customer Care team members and other departments to support customer needs and resolve issues
Maintain positive customer relationships through responsive service
Support customer retention and satisfaction initiatives