Customer Care Specialist I (57556)

First State Community Bank • Farmington, MO

4d

About The Position

Customer Care Specialist Make a Positive Impact First State Community Bank in Farmington is seeking a quick learning, positive and energetic individual for a Customer Care Specialist. As a Customer Care Specialist, you are responsible for accepting calls from across our statewide footprint, analyzing information and finding the best solution for our customers, while maintaining the highest quality of service at all times. Responsibilities in Accordance with Our Corporate Values Professionalism Promote high integrity of FSCB through consistent representation of organizations core values Adaptability Efficiently and accurately transfer incoming calls Initiative Developing customer relationships Offer customer support regarding questions, concerns or confusion around products or services Accountability Maintain a high level of customer service in every interaction with customers, fellow employees and organization teammates What You Can Expect Competitive pay and benefits package - with variable compensation program based on team performance 401(k) with generous employer match benefit Helpful, qualified, and available leadership A caring, stable work environment QualificationsAdditional Information Being a First Stater . . . Being a First Stater means that you roll up your sleeves and dig in. It means you work hard and do your best. It means that you enjoy learning new skills and are always eager to improve. It means you help the team by being a great teammate. It means you're passionate about making a difference in the lives of our customers and our communities. It means you consistently find new ways to improve our organization. Do you have what it takes to be a First Stater? Make a Difference - Apply Now! First State Bancshares Inc. is an Equal Opportunity Employer. All your information will be kept confidential according to EEO guidelines.

Requirements

• High School Diploma or Equivalent
• Exceptional customer service skills
• Ability to interact and contribute in a team environment

Nice To Haves

• Some College is preferred
• Previous Call Center experience preferred
• Willingness to strive for exceptional efficiency and accuracy

Responsibilities

• Promote high integrity of FSCB through consistent representation of organizations core values
• Efficiently and accurately transfer incoming calls
• Developing customer relationships
• Offer customer support regarding questions, concerns or confusion around products or services
• Maintain a high level of customer service in every interaction with customers, fellow employees and organization teammates

Benefits

• Competitive pay and benefits package - with variable compensation program based on team performance
• 401(k) with generous employer match benefit
• Helpful, qualified, and available leadership
• A caring, stable work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED