Customer Care Specialist I

Verra Mobility • Phoenix, AZ

1d

About The Position

We are looking for an entry-level Customer Care Specialist with a passion for helping others and who is interested in joining our growing team and making a difference at Verra Mobility. This is not your average contact center! We take your success seriously! Our team has created a clear & dedicated training program that enables you to perfect your skills & become a universal agent. Our program is built in layers for your career growth, we want you to own it! You’re a great fit for this role if you are a motivated team player with a positive attitude, are tenacious and able to think critically through solutions, you have an empathetic nature, and believe that 80% of success is showing up. If you enjoy working in a fast-paced environment, pushing yourself to always improve and serving customers come join our exciting team!

Requirements

• High School Diploma or GED equivalent
• 6 months+ customer service experience (call-center preferred).
• Proficient computer skills with the ability to navigate efficiently between applications, including Microsoft Office
• Passion for working in a team and being collaborative, but able to work independently.
• Outstanding interpersonal skills, strong work ethic, and self-motivated, with excellent communication skills and able to speak authentically.
• Flexibility to work any shift.

Nice To Haves

• Bi-lingual (Spanish) is a plus

Responsibilities

• Provide customer service to rental car customers by addressing general inquiries pertaining to tolls.
• Provide information or guidance to rental car customers using a positive, empathetic and professional approach.
• Use appropriate tools and resources to reach a complete and accurate resolution focusing on one call resolution.
• Develop and maintain product, process and technical knowledge related to toll services.
• Exhibit effective verbal and interpersonal communication skills tailored to the audience.
• Meet the performance goals established for the position in the areas of efficiency, schedule adherence, quality, customer satisfaction and attendance.
• Other duties as assigned.

Benefits

• Competitive compensation.
• Comprehensive benefits and perks, including full Medical, Dental, Vision, 401k, PTO, Sick Time, Tuition Reimbursement, Paid Holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED