Customer Care Specialist I

Verra Mobility • Phoenix, AZ

2d • Hybrid

About The Position

The Customer Care Specialist I is responsible for handling the daily operations of select client programs, including functions such as processing of delinquent cases, support process service functions, and fulfilling citizen requests while ensuring a high level of customer satisfaction. This role involves working closely with team members to achieve customer departmental goals and improve customer service processes.

Requirements

• High School Diploma or Equivalent.
• Competent computer skills using Microsoft Office (Word, Outlook, SharePoint, and Excel).
• Data Entry 40 wpm.
• Strong communication, both verbal and written.
• Demonstrated ability to work and problem solve independently as well as recognize when to escalate issues.
• Make sound decisions and accept/act upon constructive feedback.
• Adhere to professional behavioral expectations and the ability to work well with different groups and departments.
• Must operate effectively and reliably in the office and/or at home.
• Drug Tests, Background Checks, and Fingerprinting are required.
• Sitting or standing for extended periods will be a requirement.

Nice To Haves

• 1+ years of data entry experience preferred.

Responsibilities

• Become intimately familiar with the business rules for each customer and deliver timely and accurate service.
• Evaluate and process high volumes of customer and citizen requests in accordance with applicable business rules and statutes.
• Maintain accurate records of customer interactions, services provided, and issues resolved.
• Identify, investigate, and resolve customer-related issues, working closely with other teams as needed to implement effective solutions.
• Process internal requests from operational or support teams as required.
• Assist with the implementation of change requests and other services as required.
• Strive for continuous improvement in service delivery.
• Adhere to and exceed assigned service level agreements (SLAs), contributing to overall team and customer performance targets.
• Other responsibilities as required.

Benefits

• With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED