Customer Care Specialist I

Johnson & Johnson • Mount Pleasant, SC

8d

About The Position

The Customer Care Specialist position will assist with the daily duties leading to providing World Class Service to all J&J’s customers. They will answer and handle daily phone calls from internal and external customers; they will monitor the personal and commercial lines general voicemail boxes and return calls or forward calls to the appropriate teammates by the end of each workday. They will also manage the [email protected] email (this is an internal email) by responding to any emails within 1 business day.

Requirements

• High School Diploma or equivalent
• Minimum of six months to three years clerical and/or customer service experience within a call center environment preferred but not required
• Ability to type 30-50 WPM
• Ability to answer phones, including conference calls and/or possible multiple lines and transferring calls with moderate to strong customer service skills
• Ability to communicate with very clear verbal and/or written communication skills
• Ability to type accurately, organize and present information in a neat and effective manner
• Ability to manage multiple tasks, while keeping focused on the details
• Ability to exercise good judgment and pay attention to detail
• Ability to handle difficult customers with confidence
• Ability to grasp new tasks/software/equipment quickly, efficiently and accurately
• Positive and welcoming attitude
• Willingness to learn and ability to take initiative by self-motivation
• Team player with a proactive approach to problem solving
• Knowledge and experience with Microsoft Office Suite (word, excel, PowerPoint, outlook)

Nice To Haves

• Annual 16 hour continuing education encouraged

Responsibilities

• Handle incoming telephone calls and emails in a timely fashion with a friendly, respectful and welcoming demeanor
• Provide requested documents and/or information requested by our customers, such as, but not limited too; Payment status, Refund status, Requests for copies of policy documents, Status of change request, cancellation request, etc
• Enter File Notes to document conversations and information provided during phone call conversations with the customer
• Import emails received and/or sent to customers to document information provided during email correspondence with the customer
• Contributes to team effort and/or other by accomplishing various tasks as they are assigned
• Effective communication with owners, department managers, staff and teammates

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED