Customer Care Specialist I - Business

Cable ONE • Phoenix, AZ

5d • Onsite

About The Position

Under general supervision and direction, the Business Care Specialist I serves as a consultative sales and service expert for business customers. This role resolves customer inquiries, escalations, and billing issues while proactively identifying opportunities to upsell, cross-sell, and recommend tailored solutions that align with the customer’s overall business needs.Deliver high-quality support to business customers by resolving inquiries, escalations, and billing issues accurately and efficiently.

Requirements

• High school diploma or equivalent
• 1-2 years of customer service or call center experience
• Proficiency with CRM and billing systems, including Salesforce and ACP
• Experience with Salesforce & ACP
• Ability to calculate figures and amounts such as discounts, prorations, and percentages
• Ability to read and comprehend simple instructions and short correspondence
• Ability to write simple correspondence with accurate grammar
• Ability to articulate both, written and oral, information to customers, clients, and other associates of the organization
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations
• Ability to multi-task in a fast-paced environment with high autonomy, accountability, and reliability

Nice To Haves

• Experience supporting business-level (B2B) customers, preferred
• Strong customer service skills with emphasis on phones and data entry preferred

Responsibilities

• Deliver high-quality, end-to-end customer support by resolving inquiries, escalations, and billing issues accurately and efficiently
• Act as a trusted advisor, uncovering customer needs through effective discovery and recommending the most appropriate products, services, and solutions
• Identify and execute upsell and cross-sell opportunities that enhance the customer’s experience, value, and long-term relationship with the company
• Ensure a seamless customer experience by coordinating service changes, installations, and post-installation support
• Own the customer interaction, resolving the reason for the call while expanding the conversation to address broader business needs
• Maintain accurate account documentation and leverage systems like Salesforce and ACP to track, manage, and optimize customer interactions and sales outcomes
• Collaborate with cross-functional teams to resolve complex issues and deliver integrated solutions
• Meet or exceed performance metrics, including revenue generation, conversion rates, customer satisfaction, and resolution time
• Demonstrate strong problem-solving, communication, and multitasking skills in a fast-paced, customer-first and sales-driven environment

Benefits

• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match (match program starts immediately, up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection
• Tuition reimbursement (up to $5,250 on 1st year)
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED