Customer Care Specialist - Bilingual
Mister Car Wash•Tucson, AZ
•Onsite
About The Position
Mister Car Wash is seeking a Bilingual Customer Care Specialist to join their HQ team in Tucson, Arizona. This fast-paced, high-volume role involves providing outstanding customer service, processing customer comments and feedback, and supporting key customer loyalty programs. The Specialist will maintain a positive attitude while handling inbound calls, resolving customer issues, and supporting account maintenance.
Requirements
- Team oriented with a positive attitude and willingness to learn
- 2 years of customer service or retail experience
- Availability to participate in extended hours and weekend shifts
- Juggling multiple projects, providing solutions and having a positive impact on the team
- Proficiency in MS Office Suite and Customer Care tracking software preferred
- Speaking fluency in Spanish is a plus
Nice To Haves
- Proficiency in MS Office Suite and Customer Care tracking software
- Speaking fluency in Spanish
Responsibilities
- Answer and respond to customer phone calls, emails, and field requests professionally and timely
- Research and resolve customer issues and follow up when necessary and appropriate
- Fulfill requests for information and maintain account changes
- Process customer comments and feedback
- Perform data entry and database maintenance functions
Benefits
- Medical
- Vision
- Dental
- PTO
- 401k
- Career Progression
- Modern office space
- On-site Fitness Gym
- Bike Share
- Employee Game Room and Lounge
- Free Unlimited Wash Club Membership
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
