Bilingual Customer Care Representative

AlphaBEST Education•Winston-Salem, NC

7d•Remote

About The Position

Bilingual Customer Care Specialist - North Carolina Location(s): Remote in North Carolina Pay: Starting at $20/hour up to $22/hour depending on level of experience. Hours: Monday-Friday with working hours of 9 am - 6 pm (NC - EST) Looking to make a difference in the lives of students and families? AlphaBEST Education provides extended-day, summer, and enrichment programs designed to inspire and engage students as they discover and learn beyond the school day in a fun, safe environment. As an AlphaBEST Customer Care Specialist, you'll talk with the families of current students to answer questions about our programs and guide them to the appropriate resources to enroll their child or children. You will also work within the student management system to help resolve billing-related questions.

Requirements

Bilingual in English and Spanish
An obsession to make every customer happy
Excellent verbal & written communication skills
Two years' experience and a proven track record of impeccable customer satisfaction
Ability to exhibit our core values: Drive Change, Value Connection, Have Fun, Put Children First, BEST at What We Do, Lead with YES, and Make it Right

Responsibilities

Deliver an exceptional customer service experience with every phone call and interaction
Resolve customer concerns when questions or concerns arise regarding programs, registrations, our student management system, accounts, and billing.
Have fun! Showcase AlphaBEST's core values to our customers
Build customer loyalty
Complete reports regularly that provide leadership with a picture of your area of responsibility