Bilingual Customer Care Representative - WFH Nevada

MTM Transit • Las Vegas, NV

2d • Remote

About The Position

MTM Health is seeking passionate and driven individuals to join their team as Bilingual Customer Care Representatives. This role is crucial as the frontline representative and image of the company, handling inbound calls from Members, Clients, and Facilities. The position offers the opportunity to make a meaningful difference in the communities served by removing barriers to care and improving lives. MTM Health fosters a culture of innovation, collaboration, and growth, providing employees with the chance to shape the future of the industry. The company prides itself on exceeding NCQA standards for customer service and offering multilingual support 24/7, 365 days a year. This is a remote position based in Nevada, with an hourly rate of $16.50.

Requirements

• Must currently reside in Nevada
• 1 year of Call Center experience
• 6 months Customer Service experience
• Proficient in English and Spanish
• Basic typing/computer experience with excellent navigational skills
• High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps).
• Use of wireless and WiFi “air cards” is prohibited
• A quiet space within the home free of distractions including caretaking of any kind

Responsibilities

• Handle a variety of tasks that increase in complexity as skills progress.
• Primarily handle inbound calls from Members, Clients, and Facilities.
• Expect to handle 60-80 calls per day, with higher volumes on Mondays.

Benefits

• Health, Dental and Vision Insurance
• Life and Disability Insurance
• 401(k) Retirement Plan with Company Match
• FSA and HSA Savings Plans
• Wellness Program with Incentives
• Voluntary & Ancillary Plans
• Pay on Demand
• Paid Time Off and Holiday Pay
• Birthday Holiday
• Maternity/Paternity Leave
• Continuing Education Reimbursement Program
• MTM Perks Discount Program
• Career Development Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed