Jewelry Television - Customer Care Social Media Representative

America's Collectibles Network, Inc • Knoxville, TN

17h • Onsite

About The Position

The Customer Care Social Media Representative supports Jewelry Television’s customer service and engagement strategy for social media with the goal of consistently providing a WOW experience for the Jewelry Television social community. This position is responsible for driving sales and helping to resolve customer concerns that are expressed through social media, primarily Tik Tok, and Facebook Live. Also, the Customer Care Social Media Representative will contribute to creating an engaging experience for our existing and potential customers across all social platforms. The Customer Care Social Media Representative should strive to stay up to date on social media functionality updates on Facebook, Twitter, Pinterest, Instagram, Google+, and other new platforms, as well as have an awareness of latest trends in the social media world. Also, the position requires the flexibility to assist in other areas of customer care as needed, as well as to take on additional duties as assigned by manager.

Requirements

• Extensive experience in delivering exceptional customer service
• Must demonstrates high level of professionalism in both appearance and attitude
• Sound judgement and decision-making skills
• Excellent verbal and written communication skills (including proofreading)
• Must be organized and extremely detail oriented
• Must be self-motivated and work well without direct supervision
• Ability to work well within a team as well as independently
• Proficient computer/data entry skills with solid knowledge of Microsoft Office programs
• Must possess a general understanding of how various social media platforms work and how consumers interact with them

Nice To Haves

• Associates or Bachelor’s degree in marketing, advertising or communications a plus, but not required

Responsibilities

• Review and respond to customer questions and comments posted through Jewelry Television’s various social media platforms.
• Positively represent the JTV brand on Social Media, primarily TikTok and Facebook Live
• Answer questions and direct customers to specific JTV products or services that might best meet their needs.
• Investigate and resolve customer concerns and order issues.
• Identify opportunities to serve our existing customers better and engage with potential new customers.
• Comment and/or “Like” customer posts to drive engagement.
• Moderate social platforms to encourage positive conversations and remove spam content in a real-time fashion.
• Support Sales/Service thru Live Chat and taking customer calls as needed.

Benefits

• medical, dental and vision coverage available
• 401(k) Matching
• Generous personal/vacation accrual policy.
• Exceptional employee discount on JTV product.
• 24-hour private Fitness Center for all JTV employees and their immediate family.
• Our employee park features a Walking Trail, Frisbee Golf, Volleyball and MORE!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree