Social Media Engagement Representative

Trulieve•Clearwater, FL

2d•Remote

About The Position

Join Trulieve – Where Passion Meets Purpose If you're interested in being part of one of the nation's fastest-growing industries, Trulieve may be the perfect place for you. We are proud to be recognized on TIME's America's Best Companies 2026 List, an honor awarded to top-performing U.S. organizations based on employee satisfaction, financial strength, and sustainability transparency. Trulieve was one of only two cannabis companies to receive this distinction. If you have passion for helping others and want to make a meaningful impact through your work, this may be the role for you. At Trulieve, we strive to bring our patients the relief they need in products they can trust. Our plants are hand-grown in carefully controlled environments designed to minimize unwanted chemicals and pests, keeping the cultivation process as natural as possible every step of the way. To learn more about Trulieve and our mission, please visit www.trulieve.com

Requirements

1-3 years of progressive experience in a social media and/or customer service environment preferred.
Proven track record of innovation and creative thinking.
Proven ability handling escalated situations with compassion.
Proven understanding and experience in use of social media and its role in business.
Strong customer service skills.
Ability to perform in a high-pressure/fast-paced environment while maintaining a positive and compassionate attitude.
Dependable and flexible with your schedule.
You may be required to work nights and/or weekends.
Knowledge and proven track record of exceptional decision-making and problem-solving skills.
Proficient in Microsoft Office applications.
Basic computer knowledge.
Ability to be flexible and adaptable to change.
This position will require a virtual office location with a high-speed internet connection.
Computer equipment, including a desktop computer and monitor, will be provided.

Responsibilities

Provide engagement across company digital media channels which include social media, e-mail and web-based platforms.
Provide superior patient care across all digital media channels (Facebook, Instagram, Twitter, email and more).
Engage with social media audiences daily.
Support patient acquisition by responding to online inquiries
Perform digital patient care tasks.
Act in accordance with company procedures and industry standards.
Perform other duties as assigned.