Customer Care Scheduling Coordinator
About The Position
American Waterworks, a regional leader in the foundation repair and foundation industry, is looking for a Customer Care Scheduling Coordinator to join our growing team. Our purpose is to redefine the construction industry by providing our customers with a remarkable experience. We care deeply for and strive to build a long-term relationship with each customer. At American Waterworks, we also redefine for our employees. American Waterworks is recognized by the Star Tribune as one of the best places to work in Minnesota over the last two years. We want our employees to know that they are the most valuable to us and to experience success in a way they never imagined for themselves. A Customer Care Scheduling Coordinator is the primary contact with our customers, potential customers, and other parties for setting sales appointments leads, scheduling annual maintenances and service opportunities, scheduling installations, and following up on a variety of issues.
Requirements
- Ability to meet the requirements of background check.
- Excellent interpersonal communication skills demonstrated though strong customer service experience.
- A combination of education and experience that illustrates a proven track record in this field, and a consistent work history.
- Prior experience handling phone calls in a fast-paced environment are encouraged to apply.
Nice To Haves
- Desire to challenge the status quo to redefine the construction industry. This means bringing a positive perspective to take down barriers and lift those around you!
Responsibilities
- Represent us by answering calls, setting service and sales appointments, scheduling production installations, and following up with customers on various issues
- Provide tactical support to other departments of the company
- Keep customer records and database current
- Communicate with customers to ensure their satisfaction with our work
- Provide customers with a remarkable experience
Benefits
- Company paid vision, dental, short-term disability and life insurance
- Health insurance and 50% employer paid premium
- 401(k) with company match
- 7 paid holidays
- Accrued vacation time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
