Customer Care Sales Agent

Jewelers Mutual Group • Neenah, WI

9h • Onsite

About The Position

Customer Care Agents respond to inquiries from prospective policyholders and provide personal jewelry insurance quotes and coverage over the phone (inbound and outbound calls) in our contact center. Customer Care Agents also use digital communications to correspond with new and prospective policyholders. Since 1913, Jewelers Mutual has been committed to supporting the Jewelry industry and putting customers at the center of everything they do. As a technology-focused organization, they embrace cutting-edge tools and data-driven insights to continuously improve their products, services, and customer experience. Their mission is to be the industry’s most trusted advisor by investing in their people, adopting new technologies, and striving for excellence. They are dedicated to fostering growth through collaboration, powered by bold thinking, teamwork, and the passion of their people. The culture encourages moving fast, embracing change, always looking for better ways, and growing, thriving, and helping shape what’s next.

Requirements

• High School Diploma or GED
• Property/Casualty Insurance Agent License or the ability to obtain within 30 days from hire
• Proficiency in Microsoft Office and Outlook
• Proficiency in typing and navigating multiple systems and screens simultaneously.

Nice To Haves

• 1- 3 years sales or customer service experience preferred.
• A mindset characterized by a strong curiosity, a preference for fast-paced environments, and a keen sense of urgency.

Responsibilities

• Delivers an exceptional customer sales experience by possessing knowledge of Jewelers Mutual and our products, surpassing competitors with exceptional customer care.
• Addresses inquiries from potential policyholders, delivers personalized quotes and coverage for jewelry insurance through inbound calls. All leads are inbound driven.
• Utilizes omni channels to communicate with new and potential policyholders.
• Utilizes dual screens and multiple programs to efficiently handle customer interactions.
• Maintains consistency in adhering to all customer sales performance metrics.
• Opportunity for additional project work.
• Regular attendance, punctuality, and adherence to agreed-upon schedule of availability are conditions of employment.

Benefits

• performance bonuses
• generous paid time off
• a top-tier retirement program with 401(k) matching and additional company contributions
• 50% charitable gift matching
• paid volunteer time to support nonprofit causes

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED