Customer Care Representative - Prescott, AZ

Davidson's • Prescott, AZ

16d • Onsite

About The Position

Join a Fast-Growing Team Where Your Passion for Customer Service Makes a Real Impact!
Are you ready to be the voice of an expanding company that values relationships, excellence, and customer satisfaction? We're looking for a motivated and detail-oriented Customer Care Representative to be the frontline hero for our dealers. In this role, you'll play a pivotal part in shaping customer experiences, solving problems, and driving loyalty - all while growing your career in a supportive and energetic environment. If you're passionate about helping others and thrive in a fast-paced setting, this is your opportunity to shine!

Requirements

• Energetic problem solver
• High school diploma or equivalent
• 2+ years of customer service or call center experience
• Strong communication (verbal and written) and interpersonal skills
• Proficient in Microsoft Office Suite
• Must be at least 21 years of age
• Must be able to pass a criminal and credit background check
• Must be able to pass a pre-employment drug test

Responsibilities

• Inbound Call Service
• Order Management
• Product Support
• New Customer Contact & Account Setup
• Customer & Internal Communication
• Issue Resolution

Benefits

• Family Medical coverage
• Dental coverage
• Vision coverage
• Supplemental life insurance
• Flexible spending accounts
• Short-term disability plans
• Long-term disability plans
• Cash benefit supplemental insurance plans
• 401(k) with a generous match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED