Customer Care Representative Marine Corps Wounded Warrior Call Center
About The Position
KSA Integration is seeking a Customer Care Representative (CCR) for the Marine Corps Wounded Warrior Call Center. This role involves being the first point of contact for inbound calls, conducting outreach calls, monitoring social media, and interviewing Marines and their families to assess their support needs. The CCR will provide information and guidance on applicable resources, benefits, and entitlements, acting as a liaison between the Marine and support entities to ensure positive contact and information relay. A key responsibility is to document the concerns and issues of WII Marines accurately in MCWIITS. CCRs support 24-hour operations through three shifts to maintain continuous service. Initial training is for two weeks, followed by scheduled shifts.
Requirements
- Current Active Tier 3 (T3) or National Agency Check with Local Agency and Credit Checks (NACLC) Background Investigation.
- Familiarity with the organization and functions of the United States Marine Corps.
- Proficient in Microsoft Office 365.
Responsibilities
- Answer all incoming calls.
- Conduct outreach calls.
- Monitor social media.
- Conduct interviews with Marines and/or family members.
- Assess individual support needs.
- Provide information and guidance toward applicable resources, benefits, and entitlements.
- Serve as a liaison between the Marine and the entity providing resource support.
- Fully capture the essence of the WII Marines’ concerns/issues.
- Properly document the information in MCWIITS.
Benefits
- A full range of medical, financial, and/or other benefits, dependent on the position, is offered.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
