Customer Care Representative

LEARFIELD•Spokane, WA

2d•Onsite

About The Position

The Customer Care Representatives (CCR) interact with consumers over the phone and via email and web forms to facilitate pre and post event consumer inquiries and ticket sales. CCRs are also responsible for handling daily fulfilment operations to print, and send ticket orders to consumers via USPS and Express delivery.

Requirements

1+ year of event ticket fulfillment or general customer service experience in a fast-paced and dynamic environment.
High School diploma.
Excellent customer service skills with ability to connect honestly and openly with guests and team members.
Excellent verbal and written communication skills
Strong organizational skills, with a focus on accuracy and attention to detail
Basic knowledge of computerized ticketing
Experience with Microsoft Office Products
Ability to connect honestly and openly with guests and your team.
Ability to develop effective working relationships with fellow associates, managers, outside representatives and agencies.
You will occasionally have to assist unhappy consumers; you must be able to handle these interactions professionally, courteously, and tactfully.

Responsibilities

Facilitate ticket sales and pre/post-purchase consumer service inquiries via phone and written communication including responding to customer emails and web form submissions.
Answer inbound calls.
Facilitate daily fulfilment operations for tickets sold
Provide excellent written and verbal customer service to clients and consumers
Other duties as assigned