Customer Care Representative
Elkay Manufacturing•Paso Robles, CA
•$22 - $27•Onsite
About The Position
The Customer Care Rep I is the primary interface between the customer and Zurn Elkay. This role actively manages customer orders, answers inbound calls and email cases, and works and interacts with multiple intercompany departments. The representative will identify, investigate, and research user questions and problems, and assist external users of the organization's technical products or services by answering questions and solving problems involved in their use.
Requirements
- Bachelors Degree or 2 years of related experience
- Excellent interpersonal and communication skills
- Knowledge of MS Office software including Excel, PowerPoint, Word and Outlook
Nice To Haves
- Experience in the plumbing industry preferred
- Experince with CRM and ERP tools is a plus
Responsibilities
- Actively manage customer orders
- Answer inbound call and email cases
- Work and interact with multiple intercompany departments
- Identify, investigate and research user questions and problems
- Assist external users of the organization's technical products or services by answering questions and solving problems involved in their use
Benefits
- Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
- Matching 401(k) Contribution
- Health Savings Account
- Up to 3 weeks starting Vacation (may increase with tenure)
- 12 Paid Holidays
- Annual Bonus Eligibility
- Educational Reimbursement
- Matching Gift Program
- Employee Stock Purchase Plan – purchase company stock at a discount!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
