Customer Care Representative

Weir•Tucson, MI

7d•Hybrid

About The Position

Weir is a global leader in mining technology, dedicated to a sustainable future by helping customers extract essential resources more efficiently and sustainably. The company plays a crucial role in the transition to renewable energy by supporting the mining of metals and minerals. Weir collaborates with mines worldwide to optimize resource usage, reduce waste, and promote smart, efficient, and sustainable mining practices. This role offers an opportunity to make an impact by solving real-world challenges, applying skills to deliver results, working with purpose, learning daily, and contributing to a more sustainable future.

Requirements

3-5 years of relevant customer service experience
Experience working in a manufacturing environment preferred
Proficiency with SAP software
Eligibility to work in the US
Willingness to sign a non-disclosure agreement

Nice To Haves

Background check and medical assessment clearance
Strong attention to detail and data accuracy
Excellent communication and interpersonal skills
Ability to manage multiple priorities and collaborate across teams

Responsibilities

Serve as the primary contact for order entry through SAP, auditing purchase orders for discount levels, commercial terms, shipping terms, credit, and tax compliance.
Verify product categorization and sales identification codes to ensure accuracy for high data integrity and timely order processing.
Email order acknowledgements and provide shipping information to customers, reps, or distributors.
Expedite parts as needed and follow up to ensure customer satisfaction.
Generate and update sales quotations based on customer changes.
Submit cost updates and item reactivation requests, reviewing for accuracy before estimator review.
Manage all Customer Master updates, ensuring data integrity and compliance with the U.S. Denied Parties list.
Generate and manage approved Return Material Authorizations (RMAs) for designated territories, issuing credit upon completion of the process.
Generate credit memos as required to support customer accounts.
Provide customer support for repair parts compatibility, review component drawings, and retrieve archival repair data for aged equipment.
Work closely with Engineering, Purchasing, and other departments to ensure order fulfillment and customer satisfaction.
Demonstrate 100% commitment to zero harm behaviors in support of developing a world-class safety culture.