Customer Care Rep. 1
About The Position
Revere Electric Supply, an electrical distributor with 100 years of history, is seeking a Customer Care Representative for their Buffalo Grove, IL location. This role is crucial for supporting both internal and external customers through various communication channels in a timely manner. The Customer Care Representative will collaborate with all Revere Electric departments, including Sales, to provide comprehensive solutions for customer inquiries. The company emphasizes the importance of industry-leading professionals and offers a dynamic, growing environment for those seeking employment.
Requirements
- High School Diploma: some college preferred.
- Basic knowledge of Microsoft suite; Outlook, Word and Excel.
- Good organizational and time management skills.
- Good oral and written communication skills.
- Working knowledge of customer service best practices.
- Minimum of one-year customer service experience.
- Must be able to sit for long periods of time
- Ability to work in a front of a screen throughout the day
- Repetitive hand motion/keyboard use
- Must pass a drug test and background check before starting.
Nice To Haves
- Ability to exhibit a positive, friendly and helpful attitude with customers and to be sensitive to their needs.
- Ability to work in a strong team environment while maintaining strong personal work levels
Responsibilities
- Establishes and maintains customer relationships.
- Learns and evaluates customer operations to aid in identifying customer objectives, requirements, and preferences.
- Proactively communicates with customers regarding all aspects of order management, including but not limited to pricing, availability, delivery, expediting and proactive order maintenance.
- Pursues product applications utilizing personal knowledge, internal specialists or other internal resources, vendor representatives and other available sources.
- Utilizes Conexiom, WOE and EDI for order processing.
- Customer Portal responsibilities for bid and order entry.
- Utilize vendor portals and websites to provide accurate/timely information to customers.
- Complete Rockwell, MVP and NAED trainings
- Build relationships with vendors to better offer a solution to our customer.
Benefits
- Comprehensive benefits package and PTO plan
- Paid holidays
- 401(k) retirement savings plan with company match
- medical/dental/vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
