Customer Care Representative (Bank Call Center)
About The Position
The Farm Bureau Bank team is rooted in service, strong relationships, and meaningful results. We offer financial services that support hardworking individuals who recognize the vital role of farming, ranching, and agriculture across the United States. Beyond traditional banking, we cultivate lasting partnerships, nurture growth, and aim to support rural communities that are often underserved by the banking industry. Farm Bureau Bank. Not just branches. Roots. FBB team members enjoy competitive compensation and generous benefits. Affordable Medical, Dental and Vision coverage Outstanding 401k – Employer match up to 5% Paid Volunteer Hours Accrued Paid Time Off (PTO) & Paid Holidays Life Insurance and Long-Term Disability (company paid) Continuing Education Opportunities View all available benefit options at Farmbureau.bank. Hiring for an in-person role in San Antonio, Texas only, with potential for hybrid schedule after 90 days.
Requirements
- High school diploma or general education degree (GED) required
- Six (6) months or more credit card or banking experience required
- Credit and background check will be required
Nice To Haves
- Some college work preferred
- One (1) year customer service or call center experience preferred
Responsibilities
- Deliver enthusiastic, professional, quality customer service to Farm Bureau partners, members, non-members, and bank personnel.
- Create a warm and welcoming impression on the phone by demonstrating genuine interest in the customer and in helping them meet their financial needs.
- Provide customers with accurate information via voice, email, or chat, answering questions, and resolve customer complaints, inquiries, and requests regarding new and current credit card accounts.
- Outbound customer courtesy calls to notify, educate, and troubleshoot customer inquiries.
- Maintain a working knowledge of the credit card, lending and deposit products and services offered.
- Pursue personal development to achieve job proficiency and meets performance goals set within Customer Care Team.
- Responsible for being familiar with the entire credit card and loan process for consumer and business loans and credit cards.
- Report any signs of application fraud and identity theft.
- Gather required customer information, submit applications, and notify underwriting of any risk that the bank may encounter.
- Cross-train for other products and services.
- Meet customer service standards set for quality assurance purposes.
- Flexible to work during Farm Bureau Bank’s hours of operation; regular attendance required.
Benefits
- Affordable Medical, Dental and Vision coverage
- Outstanding 401k – Employer match up to 5%
- Paid Volunteer Hours
- Accrued Paid Time Off (PTO) & Paid Holidays
- Life Insurance and Long-Term Disability (company paid)
- Continuing Education Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
