Customer Service

Hillenbrand • Harrison, MI

5d • Onsite

About The Position

As a Customer Care Representative, you’ll strengthen customer relationships and contribute to sustainable business growth through responsive service, practical problem-solving, and reliable support. You’ll work with DME, a Hillenbrand company, in Harrison Township, Michigan. We provide mold technologies and solutions that help manufacturers improve productivity and performance. Your work will support operational excellence, stronger customer experiences, and long-term value for our customers and business.

Requirements

• High school diploma or equivalent.
• Experience supporting customers through phone, email, chat, or another customer service channel.
• Ability to process orders, quotes, purchase orders, and customer records accurately using computer-based systems.
• Clear written and verbal communication skills for working with customers, suppliers, sales colleagues, and other departments.
• Practical math, analytical, and problem-solving skills for reviewing transactions, preparing quotes, and resolving customer concerns.
• Ability to organize your work, manage your time, and adjust priorities while handling multiple customer requests and administrative tasks.
• Sound judgment, accountability, and attention to detail, with a consistent focus on preventing errors and following established procedures.
• A collaborative and adaptable approach, with openness to learning products, systems, E-store processes, and improved ways of working.

Responsibilities

• Process customer orders, purchase orders, amendments, emails, and related documentation accurately to support timely fulfillment and dependable service.
• Respond to customer calls, correspondence, and E-store chats by answering questions, resolving issues, and providing product or technical assistance.
• Build relationships with current and prospective customers by understanding their needs, explaining products, and identifying relevant sales opportunities.
• Prepare proposals and quotes, recommend products based on customer requirements, and coordinate payment terms within established guidelines.
• Maintain complete customer, transaction, and follow-up records in company systems to support accountability, visibility, and informed decision-making.
• Coordinate with sales, suppliers, customers, and internal departments to resolve problems, arrange sample submissions or inspections, and keep work moving efficiently.
• Prepare reports, follow established safety and operating procedures, and identify opportunities to improve customer care processes, accuracy, and efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED