Customer Care Representative

F&M Bank • Oklahoma City, OK

5d • Onsite

About The Position

This position requires the handling of customer transactions in regards to several areas: 1) Debit Cards, 2) Wire Transfers, 3) Online Banking Support, and 4) Customer Service. Ensure we meet compliance with federal, state, and local banking regulations and procedures. Available to supply customers with help in these areas.

Requirements

• High School Diploma
• 1+ years experience
• Team player
• Good verbal and written communication skills
• Good interpersonal skills; able to work well with a wide range of people.
• Good organizational and time management skills.
• Strong sense of customer service.
• Strong attention to detail.
• Basic math skills
• Strong basic computer skills.
• Ability to multi-task

Responsibilities

• Debit Cards Lost/Stolen Cards Limit Increases PIN changes Auth Blocking Statusing Cards Travel Notations
• Online/Mobile Banking Support Online/Mobile Setup Account Activity Bill Pay e-Statement Stop Payments Check Orders Downloading Account Transactions Internal/External Transfers Managing Alerts
• Customer Service Balance Inquiries Transfers Loan Payments Website navigation Internal/External Transfers
• F&M Product knowledge
• Wire Transfer knowledge
• Debit Card knowledge
• Online Banking knowledge
• Other duties as assigned by management
• High level customer requests

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED