Customer Care Representative
About The Position
Connect Hearing Canada is seeking a Customer Care Representative to join their team in Dartmouth, Nova Scotia. This is a 6-month contract role with the possibility of extension. The ideal candidate will be comfortable working in a fast-paced retail clinic environment and passionate about providing exceptional customer service. Connect Hearing is part of the Sonova family of brands and is committed to making a difference in clients' lives by transforming their hearing health. They offer a competitive remuneration package, professional development opportunities, and promote a safe and healthy workplace.
Requirements
- Strong communication and customer service skills
- Experience or willingness to work on and reconcile accounts receivable
- Alignment with the value of helping others
- A "Can-Do" attitude, a love for learning, and passion for growing knowledge
Responsibilities
- Providing exceptional customer service in person, over the phone and by email
- Scheduling appointments and organizing files for the clinic’s Hearing Care Professionals
- Managing and maintaining client accounts while building relationships
- Working with insurance companies to ensure successful third-party billing operations
- Assist with cleanings and minor in-clinic device repairs (training provided)
Benefits
- Hourly wage of $20–$23, based on experience
- Extended Health Benefits Package from day one
- Eligible for Monthly Bonus
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
