Customer Care Representative - Full Time

Associated Bank•Hales Corners, WI

2d•$17 - $26•Onsite

About The Position

As a Customer Care Representative, you’ll be the friendly, knowledgeable voice our customers rely on. You’ll resolve questions, troubleshoot issues, and provide financial guidance with empathy and professionalism. This role offers opportunities to develop customer service expertise, grow within the organization, and contribute to a team that values excellence and collaboration. Associated Bank strives to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank conducts a thorough background check on all new hires.

Requirements

High school diploma or equivalent.
Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales.

Nice To Haves

Bilingual English/Spanish proficiency (eligible for competitive language differential).

Responsibilities

Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service.
Troubleshoot and resolve complex account or technical issues using available tools and resources.
Promote Associated Bank products and services that meet customers’ needs.
Mentor and train new team members to ensure consistent, high-quality service delivery.
Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty.
Collaborate with colleagues across teams to improve processes and customer experiences.
Uphold compliance with all bank policies, procedures, and regulations.