Customer Care Representative - Full Time

Associated Bank•Janesville, WI

1d•Onsite

About The Position

As a Customer Care Representative, you’ll be the friendly, knowledgeable voice our customers rely on. You’ll resolve questions, troubleshoot issues, and provide financial guidance with empathy and professionalism. This role offers opportunities to develop customer service expertise, grow within the organization, and contribute to a team that values excellence and collaboration.

Requirements

High school diploma or equivalent.
Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales.

Nice To Haves

Bilingual English/Spanish proficiency (eligible for competitive language differential).

Responsibilities

Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service.
Troubleshoot and resolve complex account or technical issues using available tools and resources.
Promote Associated Bank products and services that meet customers’ needs.
Mentor and train new team members to ensure consistent, high-quality service delivery.
Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty.
Collaborate with colleagues across teams to improve processes and customer experiences.
Uphold compliance with all bank policies, procedures, and regulations.

Benefits

Enjoy every Sunday off
fun on-site activities
$50 bonus for working Saturdays
Opportunities to grow your skills
mentor others
advance your career
Retirement savings including both 401(k) and Pension plans.
Paid time off to volunteer in your community.
Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
Competitive salaries
professional development and advancement opportunities.
well-being programs and incentives
parental leave
an employee stock purchase plan
military benefits
Personal banking, loan, investment and insurance benefits.