Customer Care Representative
Servco Pacific Inc.•Honolulu, HI
•$19 - $24•Onsite
About The Position
At the Servco Customer Care Center, we provide top notch service to our customers. If you have a positive attitude, like to work in a fast-paced environment, and enjoy helping others, this may be the position for you. This part-time Customer Care Representative will work in our centralized call center and assist customers with scheduling appointments for service at our various dealerships across Hawaii. Learn more about being a Customer Care Representative at Servco at: https://youtu.be/x2u0x29I2Wg
Requirements
- High School Diploma or equivalent education
- Minimum 2 years of customer service experience
- Excellent communication and listening skills
- Ability to multi-task and stay calm under pressure
- Basic computer skills and able to type a minimum of 25 wpm
- Must be flexible to work a part-time schedule Monday through Saturday between the hours of 9:00am - 6:00pm
Nice To Haves
- Call center and auto service department experience preferred
Responsibilities
- Answer inbound phone calls in a timely manner during workforce gaps
- Schedule appointments by phone, accurately identifying and documenting appropriate service and maintenance needs to include coordinating proper transportation needs as requested
- Conduct various outbound calls to prospective and lapsed customers (scheduled notifications, reschedule missed appointments, marketing lists to promote special offers, etc.)
- Effectively resolve customer issues or concerns
Benefits
- Equal Opportunity Employer and Drug-Free Workplace
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
