Customer Care Representative

State Bank of Southern Utah•Cedar City, UT

7h•Onsite

About The Position

Customer Care Representatives provide service over the phone to our bank customers. The best representatives are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving comes naturally. They are confident at troubleshooting and investigate if they don’t have enough information to resolve the problem. Representatives are working on resolving issues for bank customers via phone, chat, and email. They are constantly working to find solutions to customer problems, and work to inform and suggest new banking products and services that would be beneficial to our customers with the goal to provide customers with an enhanced banking experience. At State Bank of Southern Utah, our core values define who we aspire to be each and every day. These values hold us accountable to each other and help us be the best version of ourselves. We look for candidates with whom our values resonate: Make a Difference: We are actively engaged. We genuinely care. We are knowledgeable and find solutions. Relationships Matter: We are committed to each other and our customers. We seek to understand, connect, and collaborate. Live with Integrity: We are trusted to do the right thing. We take responsibility for our individual roles and actions. Love What We Do: We are passionate and show up with enthusiasm. We are driven and continually look to improve. Share Positivity: We lift each other. We interact with a positive and optimistic attitude. Apply at State Bank of Southern Utah and be part of a team that lives by these values every day!

Requirements

Availability to work designated 8-hour shifts, with rotating Saturday shifts
Minimum of a High School diploma or equivalent
Two years of related experience
Must pass a credit & background check

Nice To Haves

Fluency in Spanish is preferred
Experience in a call center environment
Experience in a financial institution
Associates degree or its equivalent

Responsibilities

Independently handle routine and more complex customer and employee inquiries with a goal of first point of contact resolution and limited escalation.
Maintain a high level of knowledge regarding State Bank of Southern Utah Banking products, technology/computer skills and marketing/promos
Answer inbound calls in a timely and efficient manner.
Follow up with customers as necessary to ensure their problem is resolved
Assist customers with routine account-related requests such as: funds transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, online/mobile banking support, and check verification requests by third parties.
Research customer questions regarding electronic funds transfers and initiate “Reg E” disputes when appropriate, including the completion of all necessary documents and affidavits.