Customer Care Representative

ASSA ABLOY • Phoenix, AZ

8h • Onsite

About The Position

ASSA ABLOY is looking for a Customer Care Representative for our Grand Canyon Service Center. This is an on-site role based in our Southwest Phoenix facility located off the 202 Freeway and Lower Buckeye Rd. The Customer Care Representative will play an integral role in ensuring the success and satisfaction of our valued customers. You will be responsible for providing front-line support, follow up and assist with resolutions ensuring customer satisfaction. This position will have the opportunity to work closely with internal teams such as Engineering, Sales, Production and Distribution, as well as an external liaison with Suppliers, Distributors, Architects, and Contractors.

Requirements

• High School degree or GED equivalent required.
• Minimum of 2 years of customer service experience within building, wholesale building products or a related field is desired.
• Proven track record of delivering an outstanding customer experience through a combination of frequent engagement, subject-matter-expertise, and operational excellence.
• Demonstrated track record of being a self-starter or being resourceful.
• Excellent communication and time management skills.
• Excellent analytical and problem-solving abilities with a keen attention to detail and a commitment to accuracy.
• Ability to multitask and prioritize projects under tight time deadlines.
• Proficiency in Outlook, Excel, and Word.

Nice To Haves

• Bachelor’s degree or additional studies in Business, Engineering, or a related area a plus.
• Previous experience within customer service within a manufacturing / production environment would be a plus.
• Knowledge or exposure to ERP systems and shipping software a plus.

Responsibilities

• Process orders and handle customer inquiries by providing general and technical information.
• Ensure the timely processing of customer quotes, ensuring accuracy and pricing.
• Help to assess and research customer issues and resolve them in a timely manner.
• Maintain up-to-date knowledge of our products and industry trends to offer informed recommendations.
• Coordinate with sales, production, logistics, and warehouse teams to ensure timely delivery and fulfillment of orders.
• Communicate with customers on discrepancies and/or delivery conflicts.
• Provide support for account management and help maintain strong customer relationships.
• Participate in training sessions to enhance product knowledge and customer service skills.
• Regular and reliable attendance.
• Other projects and assignments, as needed.
• Participate in a safe and harmonious working environment.
• Assure compliance with federal, state, local and corporate policies, regulations, AADG programs and policies and the ASSA ABLOY Code of Conduct.

Benefits

• Competitive Salary
• Paid Vacation, Sick Time, and paid Company Holidays
• Medical, Dental, Vision, Short and Long-term Disability, Life and AD&D Insurance
• 401(k) Program with company contributions
• Tuition Reimbursement, Learning and Career Development opportunities
• Flexible Spending
• Employee Assistance Program
• Discount portal
• Recognition, well-being, and employee experience programs designed to support and celebrate you throughout your career

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED