Customer Care Representative - 1st Shift - Monday - Friday 8a-430p

Lineage Logistics•Hobart, IN

24d•Onsite

About The Position

This position involves performing customer service duties such as processing customer orders, tracking product availability, and handling customer inquiries in a timely manner. It's an excellent entry-level position within Lineage, offering opportunities for career growth and promotion. The role requires learning about the business and contributing to customer satisfaction. Working at Lineage is described as energizing and enjoyable, with a focus on respect and team member care.

Requirements

High School diploma or GED may be required depending on facility.
Excellent verbal and written communication skills; English may be required.
Excellent organizational skills, including ability to multi-task and prioritize workload.
Proficient computer skills, including Microsoft Office Suite.
May be required to lift a minimum of 20 lbs./9 kgs.; weight may be more dependent upon facility.

Responsibilities

Process customer orders.
Track product availability.
Handle customer inquiries and issues in a timely manner.
Invoice and verify accounts accurately and in a timely manner.
Verify inbound receipts for accuracy.
Develop and maintain customer relationships in a professional manner.
Generate customer reports per customer request (i.e. weekly, monthly late/bill reports).
Coordinate availability of product and schedule for daily shifts with the warehouse team.
Coordinate with Operations on special client requests, expediting when necessary.
Serve as the first point of contact to resolve customer issues.
Maintain and file documentation in an organized and comprehensive way.
Partner with Inventory and Operations to research inventory discrepancies and misplacements.