Customer Care Representative - $16.50/hr

TEKsystems • Dallas, TX

11d • $17 - $17 • Remote

About The Position

This fully remote customer support role is ideal for individuals who excel in structured environments, communicate clearly, and deliver consistent, high‑quality service. Consultants support customers through inbound interactions, follow established processes, and maintain professionalism while working from home. The role requires living in Texas (excluding Houston), Arizona, or Colorado, and having a quiet, distraction‑free workspace with a minimum internet speed of 50 Mbps download / 10 Mbps upload (wireless providers are not accepted). Equipment provided includes a laptop, mouse, and headset, and the dress code is casual.

Requirements

• Must live in Texas (excluding Houston), Arizona, or Colorado
• 100% remote — consultants cannot travel with equipment
• Quiet, distraction‑free workspace required
• Internet: Minimum 50 Mbps download / 10 Mbps upload
• Wireless providers are not accepted
• Strong communication and customer service skills
• Comfortable in a structured, fast‑paced environment
• Reliable attendance and schedule flexibility
• Ability to learn new systems quickly
• Training attendance is mandatory. Missing any portion may result in termination.

Responsibilities

• Provide friendly, accurate assistance across inbound channels
• Troubleshoot customer concerns using provided tools
• Record interactions accurately and follow compliance standards
• Work efficiently across multiple platforms
• Maintain a positive, solutions‑focused tone

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed