Customer Care Representative - Edmonton, AB (On-site)
Victaulic•Edmonton, AB
•CA$55,000 - CA$60,000•Onsite
About The Position
As a Customer Care Representative, you will communicate with customers via phone and e-mail. You will enter customer orders, and assist customers with stock checks, pricing requests and general inquiries. You will be using an AS400 based system as well as web-based applications. You will provide assistance to our outside sales team and will work with our supply chain and distribution partners. Your position requires an ability to work in a fast-paced demanding environment with attention to detail and strong organizational skills.
Requirements
- 3-5 years’ experience in customer relations
- Exceptional verbal and written communication skills
- Ability to meet deadlines, prioritize and multi-task
- Proven people skills
- Ability to build and maintain strong customer relationships
- A high degree of emotional intelligence and business integrity
- Willingness to be a team player while working independently with little direction
- Decision-making, problem resolution and creative thinking skills
- Familiarity with MS Office Applications
Nice To Haves
- University degree or college diploma preferred
Responsibilities
- Process customer orders on web based and BPCS (AS400) system.
- Respond to internal and external customer inquiries in a timely manner.
- Expedite and source product to ensure that customer requirements are met.
- Deliver above and beyond customer service in a fast-paced environment.
- Collaborate with internal departments to facilitate customer needs.
Benefits
- competitive total rewards package
- strong base salary
- comprehensive health and wellness benefits
- opportunities for growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
