Customer Care Representative - Washington DC (On-Site)

MTM Transit • Washington, DC

7d • Onsite

About The Position

The Customer Care Representative is the frontline representative and image of MTM Health. The Customer Care Representative will handle a variety of tasks which will increase in complexity as the Customer Care Representative’s skills progress, but will consist primarily of handling inbound calls from Members, Clients and Facilities. Expect to handle 60 - 80 calls a day and higher volumes on Mondays.

Requirements

• 1 year of Call Center experience
• 6 months Customer Service experience
• Basic typing/computer experience with excellent navigational skills

Responsibilities

• Handle inbound calls from Members, Clients and Facilities.
• Manage 60-80 calls per day, with higher volumes expected on Mondays.

Benefits

• Health, Dental and Vision Insurance
• Life and Disability Insurance
• 401(k) Retirement Plan with Company Match
• FSA and HSA Savings Plans
• Wellness Program with Incentives
• Voluntary & Ancillary Plans
• Pay on Demand
• Paid Time Off and Holiday Pay
• Birthday Holiday
• Maternity/Paternity Leave
• Continuing Education Reimbursement Program
• MTM Perks Discount Program
• Career Development Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed