Customer Care Representative - Remote US TP88482 - $15/Hour

VetJobs

12d•$15•Remote

About The Position

This role is open to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. The main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. This is a remote position open to specific US states: AL, FL, IA, IN, KS, KY, LA, MI, MN, MO, MS, NC, ND, NE, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.

Requirements

High School Diploma or equivalent.
Minimum of 6 months of customer service experience.
Must be 18 years of age or older.
Ability to type at least 25 words per minute.
Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms).
Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
Proof of internet speed required

Nice To Haves

Customer service and/or sales experience preferred.
College degree preferred but not required.

Responsibilities

Connect with customers via phone/video call/email/chat/and or social media to resolve their questions or concerns
Answer product and software-related questions
Provide and utilize articles to assist customers to their tax questions and calculations
Apply defined practices, procedures and policies to troubleshoot and resolve issues with product/software
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate
Track all call related information for auditing and reporting purposes
Provide feedback on call issues
Upsell if required